AIDIE CREEK GARDENS

 

 We are committed to excellence in serving all customers

including people with disabilities.

 

Assistive devices

We allow all types of assistive devices on the parts of our premises that are open to the public.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals.  Service animals are allowed on

the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have

that person accompany them on our premises.

Notice of temporary disruption

In the event or unexpected disruption to service or facilities for customers with disabilities, Aidie Creek Gardens

will notify customers promptly.  This clearly posted notice will include information about the reason for the disruption,

its anticipated length of time, and a description of alternative facilities or services, if available.

Services/Facilities include:

Garden Centre area, office and strawberry picking

This notice will be made publicly available at the following locations:

Website, Garden centre entrance

Training

Aidie Creek Gardens will provide accessible customer service training to employees.  Training

will also be provided to people involved in the development of policies, plans, practices and procedures related to

the provision of our goods and services. Individuals in the following positions will be trained:

Garden centre sales staff, strawberry staff, supervisors and management.

Staff will be trained on Accessible Customer Service within 7 days after being hired. (only staff that deal with the public)

Training will include:

                                                    1. An overview of the Accessibility for Ontarians with Disability Act, 2005 and

                                                           the requirements of the customer service standard.

                                                    2. Aidie Creek Gardenís plan related to the customer service standard.

                                                    3. How to interact and communicate with people with various types of disabilities.

                                                    4. How to interact with people with disabilities who use an assistive device or

                                                            require the assistance of a service animal or a support person.

                                                    5. How to help a person access our goods.

                                                    6. What to do if a person is having troubles accessing our goods.

                                                    7. Staff will also be trained when changes are made to our policy.

 

Feedback process

Customers can provide feedback on the way Aidie Creek Gardens provides goods and services

 to people with disabilities in the following ways:

Phone, email, in person or in writing.

                                                        All feedback, including complaints, will be handled in the following manner:

  • Management will review the feedback or complaint and make changes if they feel something needs to be changed. 

  • If a customer wishes to hear back from us about feedback or complaint, we will contact them within 7 days to discuss their issue. 

  • Aidie Creek Gardens will notify the public that our documents related to accessible customer service are available upon request by posting a notice in the following locations: Garden centre entrance, website